This is how the digitization process has progressed at Prosegur
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Prosegur Y microsoft have successfully completed the first year of their long-term agreement, established with the aim of undertaking a deep process of modernization and digitization of the leading company in the private security sector in Spain. The project involves the automation of its processes, as well as the increase in its connectivity, scalability and flexibility, which is making it possible for Prosegur to optimize its operations, implement a more collaborative model and achieve a more productive structure. Similarly, the alliance between the two companies is aimed at co-innovation and generation of new products, as well as the employee training of Prosegur by Microsoft, as the cornerstone of this transformation process.
In the field of co-innovationMicrosoft has collaborated with Prosegur in the launch of intelligent 360º cameras with video-analytics based on Azure. Currently, there are already more than 45,000 cameras that are linked to the Video Analytics Platform in the Azure cloud. These developments in home security have meant that, in less than three months, GenzAI home have registered more than 10,000 active clients. Also, has increased by 38% the use of the Alarms app and 80% of the video functionality.
Its scalability is another technological challenge and, in this aspect, Prosegur has achieved that some 500 new customers daily download the app from the cloud without any operational problems. In addition, it includes functions such as notification history with filters, customer service or direct connection with the remote repair service. These smart cameras strengthen Prosegur’s 360º security and alarm system while the videos and audios provide useful information to other services such as Acuda, motorized movement of a home security guard.
Microsoft has collaborated with Prosegur in the launch of intelligent 360º cameras with video-analytics based on Azure
The alliance with Microsoft has also made possible the commercial launch of a Monitoring of Azure-based Client Processes IoT (Security, Operations Monitoring). With this, Prosegur can manage signals from different sources to provide Business services continuity to their customers, control critical processes from their centers and alert them in the event of any incident.
In addition, Prosegur has incorporated into its surveillance service for events Yellowan intelligent robotic dog, equipped with connectivity IoT and Artificial Intelligence. Yellow connects to SOC (Security Operations Center) of Prosegur through GenzAIyour platform IoT and AI deployed in Azure and that allows to provide intelligence to the robotic dog.
For Javier Cabrerizo, Global Managing Director of Prosegur, “The alliance with Microsoft is allowing us to accelerate the construction of our technological infrastructure and the incorporation of the necessary tools for the transformation of our activities. In this first year we have provided analytical video capabilities to our alarms and our security services, we have enabled the connection of devices IoT and Artificial Intelligence image processing in our security operating centers (SOC), we have increased our cybersecurity protection measures and continue to provide better capabilities to the workplace of our 150,000 employees.”
Rebeca Marciel, Director of Large Companies at Microsoft in Spainhe pointed: “For us, this year of joint work with Prosegur has meant great learning in the form of co-create, to set goals and define a path that would meet the expectations of both parties. This collaboration model has made it possible to shorten times in the use of technology as a lever for transformation and innovation and has enabled the generation of new business for both companies”.
New models of teleworking, cybersecurity and training
Prosegur has completed the start-up of a telecommuting modelbased on the intensive use of tools cloud Microsoft Collaboration (teamsOneDrive, SharePoint and Windows 365 virtual desktops for telecommuting, among others), from which more than 30,000 employees in the 26 countries where the company is present.
In addition, Prosegur has reinforced its cybersecurity modelin which Microsoft tools and technologies are now intensively involved, such as the identity management and authentication solution multifactor (MFA) centralized in Azure; the Defender solution for the cybersecurity management of PCs; Azure Security Center for cybersecurity management of Servers; and Microsoft Sentinel for alert management CyberSoc. It also includes Microsoft 365 Security for the management of cybersecurity of mail and Office documents, as well as various Windows technologies that improve cybersecurity and Windows 365 virtual desktops specially designed for the development of operations in the field of mergers and acquisitions (M&A).
On the other hand, and as a result of the agreement between Prosegur and Microsoft, the migration to Azure of more than 160 systems and applications relevant to Prosegur, which includes some critical applications in the provision of customer services such as SMART, the Prosegur app alarms, or POPS, the Prosegur Security Operating Platform. The relevance of this migration process should be highlighted, since it is allowing a strong boost in the development of different innovation projects.
Training has been an important focus in the first year of collaboration between Prosegur and Microsoft, as a fundamental axis for the development of the transformation project. Specifically, a total of 434 courses through microsoft Learnaimed at personnel from the areas of IT, innovation and Cipher (Prosegur’s Cybersecurity business unit), both in Spain and in other countries where the company operates, and have been granted 140 certifications.